We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@kaizengolf.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please be aware that:

• Cost of return will be borne by the customer and will be deducted from the refund
• The original shipping cost incurred (if any) cannot be refunded 
  

You can always contact us for any returns related questions at hello@kaizengolf.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items)

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Delays

Although it doesn't happen often, unfortunately some shipments do get delayed, especially during peak season. 

Please contact us in case of shipping delays and we are more than happy to assist with following up with our courier service provider.

Unfortunately we will not be in a position to issue full or partial refunds unless:

• a shipment is deemed lost by the courier service, or;
• there is a pre-agreed delivery timeframe and it has not been met.