Shipping policy

Shipping Information

Q. Where do you ship from?

We are located in Kingsgrove Sydney and ship from Sydney.

Q. Do you offer local pick-up?

Customers are welcome to pick up from our warehouse located in 22/192a Kingsgrove Rd Kingsgrove NSW 2208.

As our warehouse is not always staffed we are currently only offering pick-up by appointment. Please contact us if you would like to arrange for your order to be picked up.

Alternatively if you've selected 'Pick Up' for your order, we will contact you to arrange a time for you to pick up your order.

Q. What are your shipping costs?

We use standard road courier services including TNT, Australia Post and StarTrack Express. Our delivery costs vary depending on the products purchased. 

Premium shipping via FedEx, Startrack Premium, DHL and Express Post is also available for an additional cost.

Shipping costs are automatically calculated at the check-out page based on products being purchased and delivery address.

Shipping costs for custom items will vary depending on the size, weight and delivery address. 

Q. Why is my shipping quote only showing an expensive Express Shipping option?

You should be quoted a Standard shipping rate as well as an Express rate. If you only see an expensive express rate, it is typically due to an error in your address. We suggest reviewing your delivery address to:

  • Correct town / suburb and postcode
  • Change from a PO Box to a street address (for large items)

If you try the above and still don't see a standard shipping rate then please contact us and we'll be happy to help you.

Q. Do you ship outside Australia?

Yes we do. Please contact us for a quote.

Q. How quickly do you ship your orders?

We target to have our orders dispatched for delivery within 2 business days. Typically we dispatch on the next business day. 

Q. What if my shipment is delayed?

Although it doesn't happen often, unfortunately some shipments do get delayed, especially during peak season. 

Please contact us in case of shipping delays and we are more than happy to assist with following up with our courier service providers.

Unfortunately we will not be in a position to issue full or partial refunds unless:

  • a shipment is deemed lost by the courier service, or;
  • there is a pre-agreed delivery timeframe and it has not been met.